These Terms and Conditions (“Terms”) govern your access to and use of the website www.bigfeather.co.za(“Website”) and your purchase of toner and related products (“Products”) from Big Feather Trading(“we,” “us,” or “our”) in South Africa. By accessing or using our Website or purchasing our Products, you agree to be bound by these Terms.
1. General
- Acceptance: By using our Website or purchasing our Products, you acknowledge that you have read, understood, and agree to these Terms.
- Amendments: We reserve the right to amend these Terms at any time without prior notice. Any changes will be posted on our Website and will be effective immediately.
- Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa.
- Entire Agreement: These Terms constitute the entire agreement between you and us regarding your use of the Website and purchase of Products.
2. Products and Orders
- Product Descriptions: We make every effort to provide accurate and up-to-date product descriptions. However, we do not warrant that product descriptions or other content on our Website are accurate, complete, reliable, current, or error-free.
- Pricing: All prices are in South African Rand (ZAR) and are inclusive of VAT unless otherwise stated. Prices are subject to change without notice.
- Order Acceptance: Your order constitutes an offer to purchase our Products. We reserve the right to accept or reject your order at our discretion.
- Order Confirmation: Upon acceptance of your order, we will send you an order confirmation email.
- Availability: Product availability is subject to change without notice.
3. Payment
- Payment Methods: We accept the payment methods listed on our Website.
- Payment Authorization: By providing payment information, you authorize us to charge the applicable amount to your chosen payment method.
- Payment Security: We use secure payment gateways to protect your payment information.
4. Delivery
- Delivery Costs: Delivery costs are calculated during checkout.
- Delivery Times: Estimated delivery times are provided during checkout but are not guaranteed.
- Risk of Loss: The risk of loss or damage to the Products passes to you upon delivery.
- Delivery Address: You are responsible for providing an accurate delivery address.
5. Returns and Refunds
- Our return and refund policy, as detailed on our website, forms part of these terms and conditions.
- We comply with the Consumer Protection Act (CPA) regarding defective goods.
6. Intellectual Property
- Copyright: All content on our Website, including text, graphics, logos, and images, is our property and is protected by copyright laws.
- Trademarks: All trademarks and service marks displayed on our Website are our property or the property of their respective owners.
- Use of Content: You may not reproduce, distribute, or modify any content on our Website without our prior written consent.
7. Limitation of Liability
- Disclaimer: We disclaim all warranties, express or implied, regarding the use of our Website and the purchase of our Products.
- Limitation: We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our Website or purchase of our Products.
- CPA Compliance: Our liability is limited to the extent permitted by the CPA.
8. Privacy
- Our privacy policy, as detailed on our website, forms part of these terms and conditions.
- We comply with the Protection of Personal Information Act (POPIA).
9. Google Ads Compliance
- Policy Adherence: We adhere to Google Ads policies regarding website content, advertising practices, and customer service.
- Transparent Information: We provide clear and transparent information about our Products, pricing, and policies.
- Accurate Representations: We make accurate representations in our advertising and on our Website.
- User Experience: We strive to provide a positive user experience on our Website.
10. Contact Information
- For any questions or concerns about these Terms, please contact us at:
- Big Feather Trading
- 55 Pretoria Road, Boksburg, Gauteng, 1459, South Africa
- info@bigfeathers.co.za
- +27 65 940 5256
11. Dispute Resolution
- Any disputes arising from these Terms shall be resolved through negotiation. If negotiation fails, disputes may be referred to the National Consumer Tribunal or a court of competent jurisdiction in South Africa.