Last updated: 2025/11/26
At Big Feathers Trading, we want you to be completely satisfied with your purchase. This Refund & Returns Policy explains how returns, exchanges, and refunds are handled for purchases made in South Africa.
1. Return Window
You may request a refund or exchange within 7 days from the date of purchase.
No refunds or exchanges will be accepted after 7 days, except where required under the Consumer Protection Act (CPA).
2. Eligibility for Returns
To qualify for a return:
The item must be unused, unopened, and in the same condition as received.
Original packaging must be intact.
All included items (manuals, accessories, seals, chips, or protective tapes) must be present.
Important:
Opened or used toner/ink cartridges cannot be returned, unless proven defective.
3. Return Shipping Costs
Returns are free for orders covered under our Google-verified Return Policy.
If the return is due to a customer error (incorrect item ordered), shipping costs may apply:
R100 collection fee if our courier is used, or
You may use your own courier at your own cost.
If the item is faulty or incorrect, return shipping is free.
4. Exchanges (Defective or Incorrect Items)
If you received a defective or wrong item, we are happy to replace it.
Before exchanging, please follow the steps below.
5. Procedure for Returning Faulty or Incorrect Goods
To process your exchange quickly, please provide the following:
Detailed explanation of the issue.
Clear photos showing the problem:
Printer error messages
Leaking toner
Damaged or missing parts
A clear image of the product label, model number, and packaging.
Note:
Faulty or incorrect products must be returned to our warehouse for inspection and testing before a replacement is issued.
6. Restocking Fees
We do not charge any restocking fees on valid returns.
7. Refunds
Once the returned item is received and inspected:
You will be notified via email regarding approval or rejection.
Approved refunds will be processed within 7 business days.
Refunds are issued to the original payment method only.
If your refund is delayed, please contact your bank as processing times may vary.
8. Non-Returnable Items
For health, safety, and quality control, the following items cannot be returned unless defective:
Opened toner or ink cartridges
Used printer consumables
Products damaged due to misuse or improper installation
9. Contact Us
If you have any questions regarding this policy, please contact us:
Big Feathers Trading
📍 55 Pretoria Road, Boksburg, Gauteng, 1459, South Africa
📧 Email: info@bigfeathers.co.za
📞 Phone: +27 65 940 5256