Big Feather Tradings (Pty) LTD
Registration: 2021/636322/07
Last Updated: 2025/11/26
This Shipping Policy explains how we handle the delivery of products (“Products”) purchased from Big Feather Trading (“we”, “our”, “us”). By placing an order on our website, you agree to the terms outlined below.
1. Shipping Destinations
We ship to all major cities, towns, and outlying areas within South Africa.
We do not currently offer international shipping.
2. Shipping Methods & Couriers
We make use of trusted South African courier partners, including but not limited to:
Courier Guy
RAM
Fastway
The Courier Company
The courier used may vary depending on your delivery address, order size, and service availability.
3. Shipping Fees
FREE delivery for all orders above R800.00.
R100 flat-rate delivery fee for orders below R800.00.
Shipping charges (if applicable) will be shown at checkout before payment.
4. Estimated Delivery Times
Estimated delivery times:
Major Cities: 1 – 3 business days
Outlying & Rural Areas: 5 – 7 business days
Delivery times may vary due to:
Courier delays
Weather conditions
Public holidays
Load shedding
Unforeseen events
While we always strive to deliver within the estimated timeframe, delivery dates are not guaranteed.
5. Order Processing Times
Orders placed before 12:00 PM are typically processed within 0–1 business days.
Orders placed after 12:00 PM, on weekends, or on public holidays will be processed the next business day.
Once dispatched, you will receive a shipping confirmation email containing your tracking number.
6. Tracking Your Order
You can track your parcel using the tracking number provided in your confirmation email:
On the courier’s official tracking page
Via links provided in your shipping confirmation
If you require assistance with tracking, please contact us.
7. Delivery Address Requirements
Please ensure that:
The delivery address provided is accurate and complete.
Someone is available at the address during business hours to receive the parcel.
We cannot be held responsible for delays caused by:
Incorrect address details
Incomplete information
No one available to receive delivery
8. Delivery Attempts
Couriers generally attempt delivery up to 3 times.
If unsuccessful:
Your parcel may be returned to the nearest courier depot
Additional fees may apply for redelivery
You may be required to collect your parcel from the depot
9. Damaged or Lost Packages
Damaged Parcels
If your parcel arrives damaged:
Take clear photos of the parcel and products
Email us immediately at info@bigfeather.co.za
Include your order number
We will investigate and assist with a replacement or refund as appropriate.
Lost Parcels
If your order is lost in transit:
We will investigate the matter with the courier
If the courier confirms the parcel cannot be recovered, we will issue a replacement or full refund
10. Late or Delayed Deliveries
Should your order be delayed beyond the estimated timeframe:
You may contact us for support
We will follow up with the courier
Please allow reasonable time for courier investigations
11. Contact Information
For shipping questions or assistance, contact us:
Big Feather Tradings (Pty) LTD
Address: 55 Pretoria Road, Golden Oaks, Boksburg, Gauteng, 1459, South Africa
Email: info@bigfeather.co.za
Phone: +27 65 940 5256
12. Changes to This Policy
We may update or modify this Shipping Policy at any time. Updates will be posted on this page and will take effect immediately.